How Many People Click on Links from Email Signatures?

Knowing how many people actually click on links in email signatures is a mystery that’s right up there with how many people still print off emails after seeing the message “please think green before printing this email”. Or is it? Unlike the tree killers, we can actually find out how many people are following your link. If you’re not aware of these numbers, you may be missing a big piece of the puzzle on how customers come to know and interact with your company.

Directly annoying

If you have analytics set up on your website, you’ll notice that people arrive from a variety of sources, including Google, Bing, other website links, etc. There are also streams that Google Analytics are unable to pinpoint. Those all get lumped into a bucket called “Direct”. On most websites, 10-20% of all traffic is usually in the “Direct” bucket. These could be people who typed your website address into their browser, clicked on a flash ad or some sort of ad that stripped out the info on where that visitor came from, or they could have clicked on a link in an email.

Direct Traffic highlighted in Google Analytics

At Top Draw, we like to track as much as possible so that we know when something is working – or not working.  So we’re going to go through how to track clicks in standard email signatures. This technique of tracking URL’s will also work with ad platforms that strip out referrer data as well.

Caveats

Be forewarned that our tracked link is really long and ugly. Most people would rather use the regular form of their URL on their email signature. Though this tracking method works best IF you’re using HTML email, it can look unsightly if you send it to an email that breaks down pretty HTML signatures. Don’t worry about it too much. They’re going to look ugly anyway.

Building your tracked URL

Thankfully, this part is pretty easy because Google provides a tool that you can use to build that tracked link. Here’s the link to the URL Builder. Simply add in the required Source, Medium and Campaign Name and hit “Generate URL”. Personally, I use “Signature” as the Source, “Email” as the Medium, and “Day-to-day” as the Campaign Name.

If you’re tracking multiple signatures (ie. several employees), you might want to use a unique Source for each. For example, “adrielsignature”.

How to track clicks on your email signature

This how-to focuses on Outlook, but it’s pretty much the same for other email clients. First, head to where your signatures live. On Outlook 2010, go to File->Options->Mail->Signatures.

This should open up the view where you can see all your signature(s). Select the website address or the spot where you want to place the website address, and click the hyperlink button in the top right of the quick editor.

Paste the long tracked URL from Google’s URL builder into the “Address field”. This might change what shows up in the “Text to display” field. Simply edit that afterwards and you’ll get the best of both worlds: a great looking short URL with a meaty tracked link behind it.

That’s pretty much it. Test your email signature afterwards by emailing a personal email or someone else and click on that link. Make sure it didn’t break and that the tracking parameters are still in place. There is no further work you’ll need to do. The new campaign, medium and source will be automatically tracked in Google Analytics as people begin to click on the link.

Let me know in the comments if you’ve got a different approach or if I forgot to mention anything in this post. As for those tree killers, the jury’s still out…

  • Paul

    I think tracking is crucial! Signatures are a bit of a marketing blind spot for most, I think.

    Our company’s too big to do this manually though so we’ve used the software below.

    http://www.exclaimer.com/landing-pages/product-comparison/3/

  • Leo Dreyfuss

    I would be extremely wary of putting a URL in my email signature that contains link text different from the destination of the URL.

    If a customer hovered over my company’s URL and the hover text said anything other than http://www.mycompany.com, I could see them getting freaked (especially if the hover text is all scripty).
    I’d love to hear your experience/thought on this.

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